Terms of Use

This English translation is provided for convenience. If it differs from the Russian version, the Russian version prevails.

These Terms of Use (the “Agreement”) govern the legal relationship between Nezumo LLC (the “Administrator”) and any internet user (the “User”) who uses the Administrator's services at nezumo.ru, app.nezumo.ru, and related products (the “Services”).

1. Subject of the Agreement

The Administrator grants the User a simple, non-exclusive license to use the Services in accordance with this Agreement and provides access to the Services. The Agreement is a public offer under Article 437(2) of the Civil Code of the Russian Federation. The User may access and use all available functionality remotely over the internet in their Workspaces.

2. General provisions

By using a Service or registering, the User accepts the Agreement in full. A User who does not agree may not use the Services. The current Agreement is published at nezumo.ru. The Administrator may amend it by publishing a new version; continued use after publication constitutes acceptance.

Requests, suggestions, and claims about the Services, third-party rights, or Russian legal requirements may be sent to support@nezumo.ru. By accepting the Agreement, the User confirms legal capacity and the accuracy of submitted information and agrees to receive informational and operational messages at the registered email address or telephone number.

The Services are intended for people aged 18 or older. A minor may use them only with the consent of a parent or legal guardian who has reviewed this Agreement.

“Service Content” includes all objects provided by the Administrator, including design, text, images, video, software, databases, music, and sounds. “User Content” is content a User submits. User Content is organized into personal Workspaces created by the User and non-personal Workspaces created by another person or organization that grants access. Separate features may be governed by additional documents published on the Administrator's website; those documents form part of this Agreement.

3. Conditions of use

Registration is required to use the Services. Personal information is handled under the Privacy Policy. After registration, the User receives an Account, and activity performed through that Account is treated as the User's activity. The User must provide accurate information, keep it current, protect account credentials, and promptly report unauthorized access or another security incident.

The User is responsible to third parties for activity involving the Services and for compliance with applicable law. The User may not:

1. upload or distribute illegal, harmful, defamatory, abusive, violent, discriminatory, or intellectual-property-infringing content;
2. violate third-party rights, including the rights of minors, or cause harm;
3. impersonate another person or organization or otherwise mislead Users or the Administrator;
4. upload content without the rights required by law or contract;
5. send unauthorized advertising, spam, pyramid schemes, MLM promotions, or chain letters;
6. distribute malware or tools intended for unauthorized access;
7. collect or store other people's Personal Data without authorization;
8. disrupt the Services or bypass or disable their security features;
9. publish comparative analysis using the Services without the Administrator's approval;
10. copy, sell, or resell any part of the Services without permission;
11. otherwise violate Russian or international law.

If a User shares their credentials, they are responsible for resulting unauthorized activity as if it were their own. The Administrator is not liable for loss caused by unauthorized use of personal data in the Account.

4. Paid services

Some features may require payment. Prices and plans are published at nezumo.ru and may change at the Administrator's discretion. A price change may be communicated by email or in the Service.

Paid services are subscription-based. The User chooses a monthly or annual plan and agrees to automatic renewal, with charges made at the corresponding interval. To cancel renewal, the User changes the Account plan to the free plan. Access remains paid until the current subscription term ends. Refunds are handled under the Refund Policy.

5. Personal Data

Acceptance of the Agreement is treated as the User's specific, informed, and conscious consent to Personal Data processing, including authentication data and cookies. The Administrator assumes registration is completed by the User or a legal representative and is not required to independently verify submitted data. Processing is governed by this Agreement and the Privacy Policy.

6. Administrator rights

The Administrator may amend the Agreement; change Service functionality, available services, or prices; disclose User information as required by Russian law; suspend or block access for a breach or technical failure; delete an Account unused for more than 12 consecutive calendar months; collect usage data for security, analytics, and improvement; and conduct maintenance that temporarily suspends the Services.

7. Intellectual property and User Content

The Administrator does not claim ownership of User Content. Service Content is protected by the Administrator's exclusive rights. The User may not modify, decompile, disassemble, decrypt, reverse engineer, or create derivative works from the Services' object code.

By submitting User Content, the User grants the Administrator a royalty-free, non-exclusive, transferable, sublicensable license to use, host, store, reproduce, transmit, and format that content solely to operate and provide the Services. A User may delete User Content; it becomes unavailable immediately, is deleted from the Administrator's servers, and cannot be restored.

8. Warranties and liability

The User uses the Services at their own risk. The Services are provided “as is.” The Administrator does not guarantee that the Services will meet the User's needs, operate continuously, quickly, reliably, or without errors, or that results will meet expectations.

The Administrator is not liable for losses arising from use of the Services. It may delete an Account or suspend, limit, or terminate access when it believes a User has breached the Agreement or threatens the Services, other Users, or third parties.

The Administrator is not responsible for delays or failures caused by force majeure or telecommunications, computer, electrical, payment, banking, or related systems, or for proper operation where the User lacks the necessary technical resources.

9. Trials and early features

Features labeled early access, new, pilot, alpha, beta, or similarly may have access conditions that the Administrator can change at any time. The User may submit feedback, which the Administrator may use for its purposes.

A trial provides paid functionality without charge until the trial expires, the User starts a paid subscription, or the Administrator ends the trial. The Administrator may end a trial at its discretion.

10. Dispute resolution

The parties will first attempt to resolve disputes through negotiation. If that fails, a written claim procedure applies with a 30-calendar-day response period. If no settlement or response is reached, either party may apply to the court at the Administrator's location. Russian law governs.

11. Other provisions

This Agreement is the entire agreement between the User and the Administrator concerning the Services and replaces previous agreements between them. The Administrator does not accept User proposals to modify these terms. The Agreement is governed and interpreted under Russian law; matters not addressed here are resolved under Russian law.